Terms of service

 

These Terms of Service govern access to and use of billyja.shop, including purchases made through our online store.

By accessing our website or placing an order, you agree to these Terms of Service to the extent permitted by applicable law.

Nothing in these Terms excludes or restricts mandatory consumer rights.

1. Online Store

billyja.shop operates an ecommerce website through Shopify.

Throughout these Terms, references to "we", "us", and "our" refer to billyja.shop in relation to operation of the online store.

2. Eligibility

By placing an order, you confirm that you are legally capable of entering into the relevant purchase agreement or that you have appropriate permission to do so.

You agree to provide accurate information required to complete your transaction.

3. Product Information

We make reasonable efforts to present products accurately.

However, product colours and appearance may vary depending on display settings, photography, lighting, manufacturing differences, or other reasonable factors.

Measurements may also have minor reasonable variations where applicable.

Nothing in this section affects legal rights where goods are materially not as described.

4. Availability

Products are subject to availability.

Adding an item to a shopping cart does not guarantee that the product will remain available until checkout is successfully completed and the order is accepted.

5. Orders

Submitting an order constitutes an offer to purchase products subject to these Terms.

An order confirmation acknowledges receipt of your order but does not necessarily mean that we are legally required to accept an order where legitimate grounds exist not to do so.

We may refuse or cancel an order where reasonably necessary, including because of:

• product unavailability;
• obvious pricing errors;
• suspected fraud;
• payment failure;
• inaccurate customer information;
• legal or regulatory restrictions; or
• inability to deliver to the supplied destination.

Where payment has already been taken for an order we cancel, an appropriate refund will be issued.

6. Prices and Payment

Prices applicable to an order are displayed during checkout.

Customers must provide valid payment information and authorise the applicable charge.

Payments are processed through available payment providers.

We reserve the right to correct genuine typographical, pricing, or system errors.

7. Shipping

billyja.shop provides free standard shipping on all orders.

The estimated delivery timeframe is 15–20 days from order confirmation under normal circumstances.

Delivery times are estimates and may be affected by circumstances outside our reasonable control.

See our Shipping Policy for further information.

8. Risk and Delivery

The handling of risk in goods will be determined in accordance with applicable consumer law.

Customers are responsible for providing a complete and accurate delivery address.

Please contact us as soon as possible if an address error is discovered.

9. Cancellation, Returns, and Refunds

Eligible UK consumers may have statutory cancellation rights for online purchases.

Customers may also have statutory remedies where products are faulty, damaged, not as described, or otherwise fail to conform to applicable legal standards.

Detailed procedures are available in our Return and Refund Policy.

Nothing in these Terms limits statutory rights that cannot legally be excluded.

10. Website Use

You may use billyja.shop only for lawful purposes.

You must not knowingly:

• misuse the website;
• introduce malware or malicious code;
• attempt unauthorised access;
• interfere with website security;
• scrape or harvest information unlawfully;
• use the website for fraudulent transactions;
• impersonate another person;
• submit false information;
• infringe intellectual property rights; or
• use the website in violation of applicable law.

11. Intellectual Property

Unless otherwise stated, website content including text, design elements, graphics, branding, layouts, and original materials is owned by, licensed to, or lawfully used by billyja.shop or relevant rights holders.

You may not reproduce, commercially distribute, modify, or exploit protected website content without appropriate authorisation except where legally permitted.

Third-party trademarks remain the property of their respective owners.

12. Third-Party Services

Our website may use third-party services including Shopify, payment processors, analytics providers, delivery providers, and other technology services.

Third-party services may be governed by their own terms and privacy policies.

We are not responsible for independent third-party websites that are outside our control, except where applicable law provides otherwise.

13. External Links

Our website may occasionally contain links to external websites.

A link does not necessarily constitute an endorsement.

Customers should review the terms and privacy practices of third-party websites before using them.

14. Accuracy of Website Information

We aim to keep information accurate and current.

Occasional typographical, technical, product-description, availability, or pricing errors may occur.

Where an error affects an order, we will deal with it fairly and in accordance with applicable law.

15. Limitation of Liability

Nothing in these Terms excludes or limits liability where doing so would be unlawful.

In particular, nothing is intended to exclude liability for death or personal injury caused by negligence, fraud or fraudulent misrepresentation, or other liability that cannot legally be excluded.

Nothing in these Terms removes mandatory consumer protections.

16. Events Outside Our Reasonable Control

We are not responsible for delays or failures caused by events outside our reasonable control to the extent permitted by law.

Examples may include:

• severe weather;
• natural disasters;
• transportation disruption;
• carrier delays;
• customs disruption;
• industrial action;
• government restrictions;
• network outages;
• widespread technical failures; or
• other events that could not reasonably have been prevented.

We will make reasonable efforts to minimise disruption where practical.

17. Privacy

Use of personal information is governed by our Privacy Policy.

By using the website, you acknowledge that information may be processed as described in that policy and in accordance with applicable law.

18. Changes to These Terms

We may update these Terms where reasonably necessary.

Changes will apply from the date the revised Terms are published unless applicable law requires otherwise.

Changes will not unlawfully remove rights already acquired under an existing order.

19. Severability

If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions will continue to apply to the extent permitted by law.

20. No Waiver

Failure to enforce a provision immediately does not necessarily constitute a waiver of that provision or any legal right.

21. Governing Law

These Terms are governed by applicable laws of the United Kingdom, taking account of the jurisdiction in which the consumer resides and any mandatory consumer protections that apply.

Nothing in these Terms prevents a consumer from relying on mandatory legal protections available in their place of residence.

22. Contact

Questions regarding these Terms may be sent to:

billyja.shop
Email: info@billyja.shop
Website: billyja.shop