Refund policy

Welcome to billyja.shop.

At billyja.shop, we are committed to providing a transparent, fair, and reliable shopping experience for our customers.

Our online store specializes in clothing and fashion apparel, serving customers in the United States.

We understand that customers may occasionally need to return merchandise because of sizing concerns, personal preferences, damaged products, incorrect items, or other order-related issues.

This Return & Refund Policy explains the conditions, procedures, timelines, and responsibilities associated with returns, refunds, exchanges, and order cancellations.

Customers may request a return or refund within 30 calendar days after receiving their order. Once a refund is approved, billyja.shop guarantees that the approved refund amount will be issued to the original payment method within 7 business days after approval.

This policy applies to eligible orders placed through our official website:

https://billyja.shop/

Return Period — 30 Calendar Days

Return Window: 30 Calendar Days After Delivery

We offer a 30-calendar-day return policy for eligible purchases.

Customers must submit their return or refund request within 30 calendar days from the date they receive the ordered merchandise.

The return window begins on the delivery date confirmed by the shipping carrier or other reliable proof of receipt.

Calendar days include Saturdays, Sundays, and public holidays.

To qualify for a standard return:

• The return request must be submitted within 30 calendar days after delivery.

• The product must satisfy the applicable return eligibility requirements.

• The customer must provide sufficient information to identify the original order.

• The customer must follow the return instructions provided by our support team.

A request submitted within the 30-calendar-day window remains eligible for review even if the physical return shipment is completed after the initial request period.

Requests submitted after this period may not qualify for an ordinary change-of-mind return unless additional rights are provided by applicable law.

Return Eligibility

We accept returns of eligible clothing and fashion apparel purchased directly from billyja.shop.

For standard returns, merchandise should meet the following conditions:

• The item is unused and unworn, except for reasonable fitting or inspection.

• The product has not been washed, permanently altered, or damaged through misuse.

• The merchandise remains in substantially the same condition as when received.

• Original tags and labels remain attached where reasonably applicable.

• Original accessories and packaging are included where reasonably possible.

• The return request is submitted within 30 calendar days after receipt.

Customers may reasonably try on clothing to evaluate the fit, size, and appearance.

Returned items that show damage caused by unreasonable handling may not qualify for a standard change-of-mind refund.

Products received damaged, defective, or materially different from their descriptions are handled separately from ordinary returns.

These conditions do not limit customers' statutory consumer rights.

Non-Returnable Items

Certain merchandise may be excluded from standard change-of-mind returns when legally permitted and clearly disclosed before purchase.

Examples may include:

• Clothing that has been extensively worn or washed.

• Merchandise permanently altered after delivery.

• Products damaged by customer misuse.

• Items missing essential parts or components because of customer actions.

• Products subject to clearly disclosed and legally permitted hygiene-related return restrictions.

Discounted or sale-priced products are not automatically excluded from our standard 30-calendar-day return policy.

Where a product has a specific return restriction, that information will be disclosed before purchase.

Items that arrive defective, damaged, or incorrect remain subject to applicable legal remedies.

How to Request a Return or Refund

To submit a return or refund request, please contact our customer service team.

Customer Service Email: info@billyja.shop

Please include the following information:

• Your full name.

• Your order number.

• The email address used during checkout.

• The name of the product being returned.

• The reason for the return.

• Relevant photographs where the item is damaged, defective, or incorrect.

Our customer support team will review the request and provide the necessary return instructions.

If the request qualifies under this policy, we will provide return authorization and instructions for sending the merchandise to our designated return address.

Please contact us before mailing merchandise back to ensure that the return is properly identified and processed.

United States Return Address

Approved merchandise returns should be shipped to our designated United States return mailing address.

billyja.shop — Returns Department

4580 Christie Way
Boston, MA 02199
United States

Return Contact Email: info@billyja.shop

Customers should contact our support team before sending returned merchandise.

Please package items securely to help prevent damage during transportation.

We recommend using a trackable shipping service and keeping proof of postage until the return has been completed.

Our United States return mailing address is separate from our business contact address in the United Kingdom.

Return Shipping Costs

Return shipping responsibility depends on the reason for the return.

Change-of-Mind Returns

If a customer requests a return because of personal preference, an incorrectly selected size, or a change of mind:

• The customer is responsible for return shipping costs.

• The customer may select a suitable trackable shipping service.

• No restocking fee will be charged.

• Eligible merchandise will be refunded according to this policy.

• The refund will be issued to the original payment method.

Return shipping charges paid directly to a carrier for ordinary change-of-mind returns will not ordinarily be reimbursed.

Returns Caused by Our Error

If an item is damaged upon arrival, defective, incorrect, or materially different from the item ordered:

• billyja.shop will cover reasonable authorized return shipping expenses.

• Customers will not be responsible for return postage caused by our fulfillment error.

• Our customer support team will provide appropriate return instructions.

• Eligible customers may receive a replacement or refund.

Customers should contact us before purchasing return postage for defective or incorrect items.

Return Inspection and Approval

Once returned merchandise is received, our returns team will review and inspect the item.

The inspection process may include:

• Confirming the returned product matches the original order.

• Reviewing the product's condition.

• Confirming the quantity of returned merchandise.

• Checking the presence of relevant accessories or components.

• Assessing any reported product defects.

• Verifying compliance with applicable return requirements.

After the inspection, customers will be notified whether their refund has been approved or declined.

For standard merchandise returns, refund approval generally takes place after the returned item has been received and successfully inspected.

If a refund does not require a physical return, approval may be granted after reviewing the order records and relevant supporting information.

We will handle return reviews without unreasonable delay.

Refund Processing — Guaranteed Within 7 Business Days

Refund Processing Time: Within 7 Business Days After Approval

At billyja.shop, we understand the importance of receiving refunds promptly.

We expressly guarantee that once a refund request has been approved, the full approved refund amount will be issued back to the customer's original payment method within 7 business days following the date of refund approval.

Our refund commitments include:

• Approved refunds are issued within 7 business days after approval.

• Refunds are returned through the original payment method used during checkout.

• The approved refund amount is processed without an additional restocking fee.

• Customers will receive refund confirmation when the refund is issued.

• Store credit will not be substituted for a monetary refund without customer consent.

Business days are Monday through Friday, excluding applicable public holidays.

The 7-business-day period begins on the date the refund is formally approved.

For standard product returns, approval generally follows receipt and inspection of the returned merchandise.

For refunds that do not require a physical return, the refund period begins after the refund request has been reviewed and approved.

billyja.shop guarantees that the approved refund will be submitted to the original payment provider within 7 business days of approval.

The time required for funds to appear in the customer's bank account or card statement may depend on the financial institution or payment provider.

If the refund does not appear after the applicable bank processing period, customers should contact us for assistance.

Our team will help investigate the refund status and provide available transaction confirmation information.

Original Payment Method

All approved monetary refunds will be returned to the original payment method used for the purchase.

Depending on the payment options available at checkout, refunds may be processed through:

• The original credit card.

• The original debit card.

• Shop Pay, when used for the original purchase.

• Apple Pay, when used for the original purchase.

• Google Pay, when used for the original purchase.

• Other original payment methods supported by our checkout.

We do not ordinarily issue refunds to unrelated payment cards, third-party bank accounts, or payment methods that were not used for the original transaction.

Customers are not required to accept gift cards or store credit instead of an approved monetary refund.

If the original payment method has expired or is no longer accessible, customers should contact us so that we can assist with the relevant payment provider's refund procedures.

Refund Amount

For approved standard returns, customers will receive the eligible amount paid for the returned merchandise.

For an approved full return, the refund generally includes:

• The purchase price paid for the eligible returned products.

• Applicable refundable sales taxes associated with those products.

For partial returns, the refund amount is based on the eligible items returned.

billyja.shop offers free standard shipping on eligible orders within our supported United States delivery areas.

Therefore, customers are not charged an original standard shipping fee for eligible orders.

No restocking fee will be deducted from an approved standard return.

For change-of-mind returns, customers remain responsible for return shipping costs paid directly to the shipping carrier.

For damaged, defective, or incorrectly supplied merchandise, we will cover reasonable authorized return shipping expenses.

All refunds will be calculated in accordance with applicable laws.

Damaged or Defective Products

If your order arrives damaged or defective, please contact us promptly.

Email: info@billyja.shop

When contacting us, please provide:

• Your order number.

• A description of the product issue.

• The affected product name.

• Photographs where available.

Our customer service team will review the information and provide appropriate assistance.

Depending on the circumstances, available remedies may include:

• A replacement product.

• A return and refund.

• Another appropriate solution consistent with applicable law.

Customers will not be required to pay reasonable authorized return shipping costs resulting from a defective or damaged product.

Once a refund is approved, the approved amount will be issued to the original payment method within 7 business days.

Incorrect Items Received

If you receive a product that is different from the item ordered, please contact us.

Examples include:

• An incorrect clothing style.

• An incorrect size compared with the size ordered.

• An incorrect color.

• A different product from the one shown on your order confirmation.

Please provide your order number, a description of the issue, and relevant photographs where available.

Our support team will review the problem and provide instructions for an appropriate resolution.

Where we are responsible for the error, reasonable authorized return shipping expenses will be covered by billyja.shop.

Approved refunds will be issued to the original payment method within 7 business days after approval.

Wrong Size and Change-of-Mind Returns

Customers who select an incorrect size or decide that an eligible item does not meet their preferences may request a return.

The request must be submitted within 30 calendar days after receiving the order.

The item must meet our standard return eligibility requirements.

For these returns:

• Customers are responsible for return shipping costs.

• No restocking fee will be charged.

• Eligible merchandise will be refunded.

• The approved refund will be returned to the original payment method.

• Refund processing will be completed within 7 business days after approval.

If the size received differs from the size originally ordered, the issue will be treated as an incorrect-item claim rather than a standard change-of-mind return.

Exchanges

Customers wishing to exchange a product for a different size, color, or style should contact info@billyja.shop.

Exchange availability depends on product stock and availability.

For ordinary size or preference changes, customers may return the eligible original item and place a new order for the desired replacement.

If an exchange is required due to a damaged, defective, or incorrectly supplied item, our support team will assist with an appropriate remedy.

Customers will be informed about relevant product availability and any applicable price differences before confirming a new purchase.

Order Cancellation

If you wish to cancel an order, please contact our customer support team as soon as possible.

Email: info@billyja.shop

We will make reasonable efforts to cancel orders before shipment.

If an order has already been dispatched, cancellation may no longer be possible through the normal fulfillment process.

Customers may then follow the applicable return procedure after delivery.

If an order is successfully canceled and a refund is approved, the approved refund amount will be issued to the original payment method within 7 business days after approval.

Any cancellation rights required by applicable law remain unaffected.

Lost or Missing Packages

If you have not received your order within the estimated delivery period, please contact our customer support team.

We will review available tracking information and work with the relevant carrier to investigate the shipment.

If an order is confirmed lost in transit or cannot be delivered, we will offer an appropriate resolution, including replacement or refund where applicable.

Customers are not required to return merchandise they never received.

If a refund is approved, the approved amount will be issued to the original payment method within 7 business days after approval.

Refund Status and Assistance

After a refund has been issued, customers will receive a refund confirmation when the relevant notification service is available.

If the amount has not appeared in the original payment account, customers should:

• Check the original bank account or payment card statement.

• Review pending refund transactions.

• Contact their financial institution about refund posting times.

• Contact info@billyja.shop for further assistance.

Please provide your order number when requesting refund status information.

Our support team will assist in reviewing the transaction and provide relevant refund confirmation details when available.

Customer Rights

This Return & Refund Policy is designed to provide clear and transparent return procedures for customers purchasing from billyja.shop, particularly customers in the United States.

Nothing in this policy excludes, restricts, or overrides any consumer rights that cannot legally be waived.

Where applicable laws provide additional rights concerning defective merchandise, cancellation, refunds, or other remedies, those rights will continue to apply.

We are committed to handling eligible customer requests fairly and consistently.

Business and Contact Information

For questions about returns, refunds, exchanges, or order-related concerns, please contact our customer support team.

Store Name: billyja.shop

Website: https://billyja.shop/

Email: info@billyja.shop

Telephone: +44 7821 993474

Business Address:

15 John Bagot Close
Liverpool, L15 3SH
United Kingdom

United States Return Address:

4580 Christie Way
Boston, MA 02199
United States

Please include your order number when contacting us to help our team assist you efficiently.

Policy Updates

billyja.shop may update this Return & Refund Policy to reflect operational changes, customer service improvements, or applicable legal requirements.

Updated information will be published on our website.

Changes to this policy will not retroactively remove rights applicable to orders already placed.

Customers are encouraged to review this policy before making a purchase.

Thank you for shopping with billyja.shop. We appreciate your trust and are committed to providing transparent and dependable customer service.