Privacy policy

 

This Privacy Policy describes how billyja.shop collects, uses, stores, shares, and protects personal information when you visit our website, place an order, communicate with us, or otherwise use our online services.

billyja.shop respects your privacy and aims to process personal information fairly, lawfully, and transparently.

1. Information We Collect

Depending on how you interact with our website, we may collect information including:

Identity and Contact Information

This may include:

• your name;
• billing address;
• shipping address;
• email address;
• telephone number when provided;
• account information; and
• information included in communications you send to us.

Order and Transaction Information

This may include:

• products purchased;
• order number;
• order value;
• transaction history;
• delivery information;
• returns and refunds; and
• payment status.

Payment Information

Payments may be processed through Shopify and authorised third-party payment processors.

Payment processors may collect payment card or financial information directly in accordance with their own security and privacy practices.

We generally receive confirmation and transaction information necessary to process an order rather than complete payment-card credentials.

Technical and Usage Information

When you use our website, certain information may be collected automatically, including:

• IP address;
• browser type;
• device type;
• operating system;
• pages viewed;
• referring website;
• interactions with the website;
• approximate location derived from IP information;
• cookie identifiers; and
• other technical information.

2. How We Use Personal Information

We may process personal information for purposes including:

• processing and fulfilling orders;
• verifying payments;
• arranging shipment and delivery;
• providing order notifications;
• processing returns and refunds;
• responding to customer service enquiries;
• preventing fraud and abuse;
• protecting our customers and website;
• maintaining records;
• improving our website and customer experience;
• analysing website performance;
• complying with legal and regulatory requirements;
• establishing, exercising, or defending legal claims; and
• providing marketing communications where permitted.

3. Lawful Bases for Processing

Where UK data protection law applies, we rely on an appropriate lawful basis for processing personal information.

Depending on the activity, these bases may include:

Performance of a contract: where processing is necessary to take steps at your request before entering into a contract or to fulfil an order.

Legal obligation: where information must be processed to comply with applicable laws, accounting requirements, tax obligations, consumer protection requirements, or lawful requests.

Legitimate interests: where processing is reasonably necessary for legitimate business purposes and those interests are not overridden by your rights and interests.

Consent: where applicable, particularly for certain marketing communications or non-essential cookies and tracking technologies.

Where processing is based on consent, you may withdraw that consent at any time. Withdrawal does not affect processing that was lawful before withdrawal.

4. Shopify

Our online store is hosted using Shopify.

Shopify provides the ecommerce infrastructure used to operate our website and may process personal information to provide its services, maintain platform security, prevent fraud, facilitate transactions, provide analytics, or perform other functions in accordance with Shopify's applicable privacy terms.

Depending on the features enabled in our store, Shopify may also process information relating to customer activity and interactions.

5. Service Providers

We may disclose personal information to service providers where reasonably necessary to operate our business.

These may include providers involved in:

• website hosting;
• ecommerce infrastructure;
• payment processing;
• fraud detection;
• order fulfilment;
• warehousing;
• shipping and delivery;
• customer support;
• analytics;
• advertising;
• email services;
• IT services; and
• professional advice.

Service providers are expected to process information appropriately and only as permitted by applicable agreements and law.

6. Shipping Providers

To fulfil an order, relevant information such as your name, delivery address, contact details, and order information may be provided to warehouses, fulfilment partners, postal services, couriers, or other logistics providers.

This information is provided where necessary to prepare, transport, track, and deliver your order.

7. Cookies and Similar Technologies

Our website may use cookies and similar technologies.

Cookies may be used for purposes including:

• keeping the website functioning;
• remembering preferences;
• maintaining shopping-cart functionality;
• securing the website;
• preventing fraud;
• measuring website performance;
• understanding how visitors use the website; and
• supporting advertising or marketing where permitted.

Where consent is legally required for non-essential cookies or similar tracking technologies, we aim to obtain appropriate consent before those technologies are used.

You may be able to manage privacy and cookie preferences through the cookie banner or privacy controls provided on the website.

8. Marketing Communications

Where permitted, we may send marketing communications to customers or subscribers.

Where consent is required, marketing communications will be sent on the basis of appropriate consent.

You may unsubscribe using the unsubscribe option provided in applicable marketing communications or by contacting:

info@billyja.shop

Transactional messages relating to an order are not necessarily marketing messages and may continue where required to fulfil a transaction.

9. International Data Transfers

Because Shopify, payment providers, service providers, fulfilment providers, and technology partners may operate internationally, personal information may in some circumstances be processed outside the United Kingdom.

Where UK data protection requirements apply to an international transfer, appropriate safeguards will be used where required.

10. Data Retention

We retain personal information only for as long as reasonably necessary for the purposes for which it was collected, including:

• fulfilling orders;
• providing customer support;
• maintaining transaction records;
• complying with legal and accounting requirements;
• preventing fraud;
• resolving disputes; and
• enforcing agreements.

Different categories of information may be retained for different periods.

11. Your Privacy Rights

Depending on applicable law and circumstances, you may have rights including:

• the right to request access to your personal information;
• the right to request correction of inaccurate information;
• the right to request deletion in certain circumstances;
• the right to request restriction of processing;
• the right to object to certain processing;
• the right to data portability where applicable;
• the right to withdraw consent where processing relies on consent; and
• the right to complain to the relevant data protection authority.

Some rights are subject to legal conditions and exceptions.

To exercise a privacy right, contact:

info@billyja.shop

We may need to verify your identity before processing certain requests.

12. Children's Privacy

Our website is not intended to knowingly collect personal information from children in circumstances prohibited by applicable law.

If you believe that a child has provided personal information improperly, contact us at info@billyja.shop.

13. Security

We use reasonable administrative, organisational, and technical measures designed to protect personal information against unauthorised access, disclosure, alteration, loss, or misuse.

However, no internet transmission or electronic storage method can be guaranteed to be completely secure.

Customers should also take reasonable measures to protect account passwords and devices.

14. Fraud Prevention

We may process information to identify and prevent fraudulent transactions, payment abuse, account misuse, security threats, or other unlawful activity.

Where reasonably necessary, information may be shared with payment processors, fraud-prevention providers, financial institutions, or lawful authorities.

15. Disclosure Required by Law

We may disclose personal information where reasonably necessary to:

• comply with applicable law;
• respond to valid legal process;
• protect our legal rights;
• investigate suspected fraud;
• protect customers or others; or
• enforce our agreements.

16. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our operations, technology, legal requirements, Shopify services, or other business practices.

The current version will be published on billyja.shop with an updated revision date.

17. Contact

Questions, concerns, and privacy requests can be sent to:

billyja.shop
Email: info@billyja.shop
Website: billyja.shop